The Unique Identification Authority of India or UIDAI is a statutory authority created by the government of India on July 12, 2016. It was formed under the provisions of Aadhaar Act, 2016. It is governed by the Ministry of Electronics and Information Technology.
The government formed the Authority to serve the following objectives:
[ Read: How to Verify Aadhaar? ]
As per the Aadhaar Act, 2016, the Authority has the following responsibilities:
The Unique Identification Authority of India had 8 regional offices located across India. It is headquartered in New Delhi. It also has two data centres located in Bengaluru and Gurugram.
The Unique Identification Authority of India consists of three members appointed in part-time basis:
At the headquarters of The Unique Identification Authority of India, the CEO heads the organisation. He is assisted by 7 Deputy Director Generals (DDGs), Joint Secretary level Officers of Government of India, as in-charge of various wings of UIDAI.
The DDGs are supported by Assistant Director Generals (ADGs), Deputy Directors, Section Officers and Assistant Section Officers. The sanctioned manpower of HQ is 127 officers and staff members which also includes accountants and IT personnel.
There are eight regional offices, each of which is headed by a Deputy Director General. The hierarchy comprises of Assistant Directors General, Deputy Directors, Section Officers, Assistant Section Officers, Senior Accounts Officer, Accountant and personal staff.
Deputy Director General (Finance) is assisted by the following team for efficient discharge of assigned functions.
|Regional Officers (ROs)||States and union Territories covered by the RO|
|RO Bengaluru||Karnataka, Kerala, Tamil Naidu, Pondicherry, Lakshadweep|
|RO Chandigarh||Jammu & Kashmir, Punjab, Haryana, Himachal Pradesh and UT of Chandigarh|
|RO Delhi||Uttarakhand, Madhya Pradesh, Delhi and Rajasthan|
|RO Guwahati||Assam, Arunachal Pradesh, Meghalaya, Manipur, Nagaland, Mizoram, Tripura and Sikkim|
|RO Hyderabad||Andhra Pradesh, Telangana, Orissa, Chhattisgarh, Andaman and Nicobar|
|RO Lucknow||Uttar Pradesh|
|RO Mumbai||Gujarat, Maharashtra, Goa, Dadar & Nagar Haveli, Daman & Diu|
|RO Ranchi||Bihar, Jharkhand and West Bengal|
Grievances at UIDAI are received through following channels:
UIDAI has set up a Contact Centre for handling queries and grievances related to Aadhaar Enrolment, Updation and other services. At the enrolment centre, the Enrolment Operator gives a printed acknowledgement slip to the resident after the enrolment process which contains the EID(Enrolment Number).
By using the EID a resident can approach UIDAI Contact Centre on following channels.
Grievances are received in UIDAI HQ and ROs through post / hard copy. The grievances are examined and then forwarded in hard copy to concerned Regional Office/ Concerned Section at HQ after approval of Deputy Director, who is Public Grievance Officer at the Authority.
The concerned Regional Office/Concerned Section disposes the grievance by replying directly to the complainant under intimation to the grievance cell, UIDAI, HQ. Interim replies, if required, are given by the concerned Regional Office/concerned Section at HQ.
Grievances are received in UIDAI through the Public Grievance Portal pgportal.gov.in There are following modes within Public Grievance Portal:
The grievances are examined and then forwarded online to concerned Regional Office / Concerned Section at HQ after approval of Deputy Director, who is the Public Grievance Officer at the Authority. The concerned Regional Office / Concerned Section disposes the grievance online. Interim replies, if required, are given by the concerned Regional Office / concerned Section at HQ.
Many times, grievance is received through e-mails by the Authority’s officials. These emails are examined and forwarded to concerned Regional Office/Concerned Section at H.Q. The concerned R.O/Section at H.Q disposes the grievance by replying the complainant over e- mail under intimation to the grievance cell.
The demographic and biometric data collected by the UIDAI is confidential in nature. Therefore, only residents to whom this data relates can seek it. No other resident will be provided any personal information related to a third party or any other resident to protect privacy and maintain confidentiality of residents enrolled under the Aadhaar program.
Applicants seeking information from the UIDAI may also be required to provide additional validation of identity in certain cases.
The UIDAI portal (uidai.gov.in) provides facility to the taxpayers to easily find Aadhaar number or Aadhaar generation status by furnishing the EID number. Similarly, taxpayers are also allowed to get the electronic version of the Aadhaar letter i.e. E-Aadhaar from the resident portal by furnishing the EID number along with demographic information.
If the information is matched with the information available in the UIDAI database, a one-time password (OTP) will be sent to the resident’s mobile number or e-mail address provided by the resident at the time of enrolment. In the case, the resident who has not provided mobile number and/or e-mail address at the time of enrolment or who has changed her/his mobile number, the resident will be required to furnish a mobile number along with name, EID and pin code to get the one-time password (OTP) after verification.
The OTP is required to download E-Aadhaar. The resident can also get E-Aadhaar through UIDAI regional offices and contact centres after due verification as per the procedure by the concerned regional offices and contact centres.
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